30-Day Money-Back Guarantee & Refund Policy
At fredrye.com, we want to ensure that you are 100% happy with your purchase.
If you have technical or sales queries, do not hesitate to contact us.
If you have attempted to resolve issues with Support staff, and still feel the product(s) you purchased does/do not best fit your requirements, we want to make things right.
Our policy offers a full refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.
Fredrye.com and our payment processor submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.
The refund process depends the product or service purchased from fredrye.com:
Please note that products using the Billing API for SaaS Products are subject to the respective third-party’s refund policy.
Fredrye.com Extension
To request a refund for an extension subscription:
Go to fredrye.com > Account > Orders
Select the order number of the product you want to refund
Select the ellipsis icon (three dots) next to the order total column. This opens a prompt to Request a Refund
Note: The refund option via the ellipsis icon will only appear within the 30-day refund window
Click the link to Request a refund. A Refund Request Form displays
Select a refund reason from the drop-down menu and add details about your reason for the refund request
Select Request Refund